8 CRM Performance Metrics You Should Be Tracking Right Now

So, you’ve fully integrated your CRM system and you now have a lean, mean data-generating machine. But, you’ve started to feel a bit overwhelmed with the sheer volume of data available to you. What should you be paying attention to?

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Is Your Call Center Nurturing Your Leads?

Despite an overwhelming increase in email and internet-based communication, senior living communities continue, by far, to receive most inquiries by phone. On average, across all levels of care, over 50% of leads come in by phone. How do you ensure your call center staff is nurturing leads?

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A Guide to the Top Senior Living and Assisted Living Events in 2016

It’s an exciting time to be part of the senior living and assisted living sectors, and conferences and professional development opportunities play a large part in forming strong industry networks. This guide will help you plan for your company’s best year yet. We’ll update as more information becomes available.

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The Best Senior Living Webinars of 2015

Webinars are an inexpensive and effective way to learn from industry leaders about trends and best practices. Sharing them with your staff can help raise collective levels of understanding in your senior living community.

Here is a roundup of the best senior living webinars from 2015 (still available as webcasts).

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Top News Stories in Senior Living Management - December 2015

Study Explores Investment Practices of Senior Living Organizations

In one of few studies of its kind, Cleary Gull reported the findings of its annual senior living study focusing on the investment practices of senior living organizations. In general, average allocation moved toward fixed income and cash. Top concerns for the future are market volatility, interest rates, and international turmoil.

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