How Providers Use Contact Centers to Drive ROI

Occupancy in senior housing and post-acute industries has become a well-known challenge as increased inventory from new construction surpasses the consumer demand. The underlying question: Is there a way to increase occupancy without breaking the bank? We are witnessing a new era in senior housing and post-acute industries as organizations are finding their solution by utilizing resources like contact centers, online chat, webforms and other lead sources.

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Enquire Employee of the Month: Bryan Nelson

 

Employee of the Month 

Bryan Nelson, Account Specialist

Every month Enquire recognizes an employee for their outstanding contribution to the organization. The Employee of the Month program identifies an individual who achieves excellence in their field and goes above and beyond as an employee. This employee is selected by their peers and management via a survey that is sent out throughout the company.

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Long-Term Sales Thinking

 

There are so many different and unique ways to approach your sales outreach plan that many providers have trouble deciding on just one. Some will focus on in-service outreach, educational events, and hospital readmissions. Others may focus on building relationships with discharge planners, social workers, and senior organizations. Regardless of how you plan to grow and maintain your census, long-term thinking is often a weak area for salespeople.

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