6th largest not-for-profit senior living provider in the US chooses fastest-growing CRM and call center to improve sales strategy and better serve customers.
DENVER, February 22, 2017- Enquire Solutions, top provider of CRM and sales call center solutions for senior living communities, announced that it will partner with Covenant Retirement Communities (CRC), one of the nation's largest not-for-profit senior living organizations. As partners, Enquire Solutions and CRC will create a more agile, profitable, and customer-oriented business and increase sales production.
In seeking out a new CRM and call center platform, CRC conducted extensive evaluations of many leading vendors before choosing Enquire Solutions. CRC ultimately chose Enquire Solutions and their CRM, EnquireLEADS, for its user-friendliness, customizability, robust reporting capabilities, and ability to integrate with CRC’s current software. They were also impressed with Enquire Solutions’ successful deployments with other large senior living providers. EnquireLEADS, paired with Enquire Solutions’ healthcare call centers, will help CRC engage customers in new ways.
"As part of the new strategy for CRC’s sales and marketing teams, we saw a need for an innovative CRM and inquiry-capturing platform to help us better meet the needs of our customers,” said Fran Palma, Senior Vice President Digital Strategies at CRC. “We were really impressed by Enquire Solutions’ expanding market position, visionary CRM approach, and dedicated call center."
“EnquireLEADS’ rapid growth perfectly matches the strong development of our sales organization and helps us more effectively serve our current and potential residents,” said Melinda Scott, Vice President Sales & Marketing at CRC.
“We are excited to partner with one of the country’s leading senior living organizations,” said Erin Hayes, Chief Information Officer at Enquire Solutions. “CRM technologies and contact centers are increasingly becoming a force in the senior living industry. They allow organizations to engage potential residents and better serve current community members and their families. CRC continues to invest in tools to create a great experience for customers, and Enquire is thrilled to be chosen to help with these efforts.”
ABOUT COVENANT RETIREMENT COMMUNITIES
Covenant Retirement Communities is one of the nation’s largest not-for-profit senior living organizations with 15 communities in 10 states serving over 5,000 residents. Covenant offers Independent Living plus levels of care including Assisted Living, Skilled Nursing, Memory Care, and Rehabilitation. As a ministry of the Evangelical Covenant Church, CRC has roots dating back to the original community, Covenant Home of Chicago, founded in 1886.
ABOUT ENQUIRE SOLUTIONS
Enquire Solutions is the fastest-growing CRM and call center solution for the senior living industry. Enquire designs and implements customized solutions that support each client’s onsite staff. Headquartered in Greenwood Village, Colorado, Enquire Solutions serves senior living communities throughout the United States and Canada. Their vision is to improve the experience for prospects and family members with their customer service focused products. Their cutting-edge analytics provide the executive team insight into the sales process and marketing efforts.
Media Contact: Charles Brubaker, Enquire Solutions, [email protected]