Employee of the Month
Shaun James, Support Specialist
Every month Enquire recognizes an employee for their outstanding contribution to the organization. The Employee of the Month program identifies an individual who achieves excellence in their field and goes above and beyond as an employee. This employee is selected by their peers and management via a survey that is sent out throughout the company.
Please help us congratulate Enquire’s October Employee of the Month, Shaun James, Support Specialist.
Q: Please give a brief background (where you’re from, what your hobbies are, etc.)
Shaun: I grew up in Colorado Springs. Although I wasn’t born in Colorado, my family moved here when I was 5, so I like to consider myself a native. For hobbies, I like to play video games and spend time with my newborn son and wife.
Q: Before Enquire, what did you do for a living/where did you work?
Shaun: Before Enquire, I worked at Hammersmith management, an HOA company. I also worked at 24/7 InTouch on the Nintendo campaign. I had a lot of fun working with Nintendo products!
Q: How long have you been working with Enquire?
Shaun: I have been with Enquire for just over a year now. I started in July 2016.
Q: Can you describe your role at Enquire?
Shaun: As a Support Specialist, I provide technical support for the users of the CRM. Beyond the technical support I help build communities, host online trainings, divulge best practices, and even help our call center with issues they may be experiencing.
Q: How has Enquire helped you in your career development?
Shaun: Enquire has helped me in my career development in quite a few ways. First, the people that I work with are amazing and have helped me strengthen my weaknesses. Second, Enquire recognized my talent and skills and nurtured them. I have an innate urge to help others which Dylan, Enquire’s Director of People and Culture, noticed right away. When I initially started, I was on the Call Center team and worked with families to find senior housing communities for their loved ones.
Dylan noticed my drive to go above and beyond when it came to helping people so he offered me a Quality Assurance (QA) position. When I was a part of the QA team I listened to the sales calls Enquire’s employees made as well as verify the integrity of the data entered. It is an amazing opportunity to learn how you can improve. Although the critiques given were always constructive, it takes an insightful person to realize it isn’t a personal attack, but rather useful aid. I took this position quite seriously and was enthused to help my co-workers in any way I could.
Dylan and Sarah, Director of Client Relations, knew about my unwavering drive to help others and thought it would be a great idea for me to help users of the CRM, which led to the position that I have today. Enquire has provided me the opportunity to explore new roles and advance within the company. Each day I come to Enquire I am excited to solve issues and provide my assistance. I’ve never been happier to work with such a great company!
Q: What has been your favorite project at Enquire so far?
Shaun: Helping others! Working with magnificent people!
Q: If you could do another job for just one day, what would it be?
Shaun: Astronaut! Hands down! This was my dream job as a child and I still contemplate venturing out into space and looking back at our spectacular blue home.
Q: If you could have one superpower, which would you choose?
Shaun: Oh wow, what a hard question! If I had to choose any superpower I would choose… Telekinesis… no Time travel! Yea, I would choose the ability to travel through time!
Q: Tell us something that might surprise us about you.
Shaun: Hmmm, I have no idea. If I must answer, I suppose I would say that I know how to operate a car with three pedals – my car has a manual transmission. I believe it is a great skill to have and everyone who has a license should learn to operate a vehicle with three pedals.