7 Habits of Highly Effective Call Center Reps

A good senior living call center rep does more than just answer phones. They respond to concerns with empathy, connect callers to the right people and information, and move prospective residents closer to a sale.

...Read More

Call Center Guru Reveals the Secrets to Winning in Senior Living

How is your sales team answering your phone? Are they trained to handle the toughest cookie, skilled at responding empathetically to stress, and aware of the phone tics that kill a sale?

Dylan Watts, Director of Operations at Enquire Solutions, is willing to wager your team has room for improvement. He’s managed staff at call centers for years and has learned what works -- and what doesn’t.

...Read More

How to Improve Your Community with an Interoperable CRM

Your CRM should adjust to suit your business needs, not the other way around.

Interoperability is the ability to integrate with other software. To best support your sales efforts, your CRM needs to play nice with the other tools you use.

It should generate precisely the reports you want, help you access the data you need, and allow all of your existing systems -- from sales and marketing tools to healthcare databases -- to talk to one another. If it doesn’t, it will cause more problems than it solves.

...Read More

Why We Founded Enquire Solutions and What Makes Us Different


I knew there was something missing in the senior living industry after I helped my 83-year-old grandmother search for her new home.

We called five senior living communities and not a single one called back.

...Read More

How Americare Senior Living Improved Lead Nurturing and Boosted Its Conversion Rate by 20+%

Executive Summary

Senior living provider Americare faced a challenge common in the industry: a lack of the necessary manpower to nurture incoming leads and advance prospects through the sales funnel.

The company runs many communities in small towns and other areas that haven’t traditionally had access to senior housing. As a provider dedicated to person-centered care, Americare wanted staff to remain small on the local level to stay true to their values. At the same time, their staff required support to keep up with both their on-site duties and the frequently ringing phones. They needed a dedicated, knowledgeable sales team to free up staff resources and provide consistent, high-quality lead nurturing.

...Read More

New Features Update: Integration, Two-Way Syncing, Customized Forms, and More


EnquireLEADS is full of helpful tools to keep you running at maximum efficiency. Read our latest product highlights below and check out our new
App and Help Centers.

...Read More

Is Your Senior Living Community Experiencing These Symptoms? A Call Center Can Help

Do you . . .

  • Lack programs to ensure sales inquiries are answered during nights and weekends?
  • Lack strategies to scale your sales and marketing team to meet community growth?
  • Lack transparency into your sales and marketing initiatives due to poor data entry and CRM compliance?
  • Lack consistent sales messaging across your portfolio of communities?
...Read More

Are You Missing Sales by Not Outsourcing to a Call Center?

Do you think that all call centers are created equal? Full of disinterested receptionists, just there for a job? Robo-dialers, calling without a purpose?

Forget your preconceived notions.

Call centers come in all shapes and sizes, and in senior living, a successful call center is an extension of your sales team. The reps are well-trained, committed employees who are knowledgeable about your community(s) and the importance of establishing an emotional connection with your prospective residents.

...Read More

Senior Living Sales Trends

The senior living industry is growing to meet the rapidly-changing demands of today’s market. Providers are adopting the latest technologies, paying close attention to the potential of data analytics, and developing new models for responsive, people-first customer service. Here are the sales trends shaping today’s senior living industry.

...Read More

Join our Newsletter