How Providers Use Contact Centers to Drive ROI

Occupancy in senior housing and post-acute industries has become a well-known challenge as increased inventory from new construction surpasses the consumer demand. The underlying question: Is there a way to increase occupancy without breaking the bank? We are witnessing a new era in senior housing and post-acute industries as organizations are finding their solution by utilizing resources like contact centers, online chat, webforms and other lead sources.

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Rising Above Self-Sabotage in Sales

 

Do you want to be successful at your career?

It seems like an asinine question, doesn’t it? Still, so many salespeople suffer from a severe identity crisis. It’s like they don’t know they are success stories in the making! I’d like to propose that this identity crisis doesn’t come from a confusion of identity, but in fact comes from a long history of self-sabotage. At some point in our lives, we have either experienced debilitating failure, been emotionally damaged, or even maintain a deep seeded regret from a missed opportunity. This kind of self-sabotage leaves us stuck in a state or moment that it seems impossible to escape from.

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Are you streamlining your sales process?

 

Streamline: (verb) to change something so that it works better, esp. by making it simpler. 

Source: Cambridge Dictionary

The idea of streamlining comes from a process often utilized by vehicle manufacturers to describe the optimization of aero or aqua dynamics. In its simplest terms, it means to minimize the drag of either air (aero) or water (aqua). This quickly translates to business as a process to minimize any type of drag or slowdown that hinders a process from beginning to completion. Organizations should always be striving to ensure that they have the most streamlined processes that work within the framework of their organization. Unfortunately, sales is often one of the more inefficient divisions for many providers.

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Improving Outcomes for Post-Acute Patients after Hospital Discharge

 

Readmission to hospitals within 30 days post-discharge is common among elderly patients who are discharged to a post-acute setting. Although sometimes unavoidable, are there measures that can be taken to prevent unnecessary readmissions? 

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