Why We Founded Enquire Solutions and What Makes Us Different


I knew there was something missing in the senior living industry after I helped my 83-year-old grandmother search for her new home.

We called five senior living communities and not a single one called back.

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How Americare Senior Living Improved Lead Nurturing and Boosted Its Conversion Rate by 20+%

Executive Summary

Senior living provider Americare faced a challenge common in the industry: a lack of the necessary manpower to nurture incoming leads and advance prospects through the sales funnel.

The company runs many communities in small towns and other areas that haven’t traditionally had access to senior housing. As a provider dedicated to person-centered care, Americare wanted staff to remain small on the local level to stay true to their values. At the same time, their staff required support to keep up with both their on-site duties and the frequently ringing phones. They needed a dedicated, knowledgeable sales team to free up staff resources and provide consistent, high-quality lead nurturing.

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Is Your Senior Living Community Experiencing These Symptoms? A Call Center Can Help

Do you . . .

  • Lack programs to ensure sales inquiries are answered during nights and weekends?
  • Lack strategies to scale your sales and marketing team to meet community growth?
  • Lack transparency into your sales and marketing initiatives due to poor data entry and CRM compliance?
  • Lack consistent sales messaging across your portfolio of communities?
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Are You Missing Sales by Not Outsourcing to a Call Center?

Do you think that all call centers are created equal? Full of disinterested receptionists, just there for a job? Robo-dialers, calling without a purpose?

Forget your preconceived notions.

Call centers come in all shapes and sizes, and in senior living, a successful call center is an extension of your sales team. The reps are well-trained, committed employees who are knowledgeable about your community(s) and the importance of establishing an emotional connection with your prospective residents.

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Senior Living Sales Trends

The senior living industry is growing to meet the rapidly-changing demands of today’s market. Providers are adopting the latest technologies, paying close attention to the potential of data analytics, and developing new models for responsive, people-first customer service. Here are the sales trends shaping today’s senior living industry.

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How Your Senior Living Community Can Use Texting to Win

Despite the stereotypes, today’s seniors are far from Luddites.

The senior living industry is looking for new ways to respond to a market that is increasingly online and mobile. Adding text messaging into your senior living communication strategy can lead to big wins. Here’s how.

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Press Release: Enquire Solutions Partners with TextUs to Bring Industry-First Text Messaging Integration to Senior Living

Fastest-growing senior living CRM joins forces with leading two-way texting platform to power faster, more meaningful communication

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