Managing Difficult Patients


Patients come in all different personalities. Some are pleasant, well-behaved, and committed to whatever their care plan says is required of them to get better. Others may not share that same positive outlook. In fact, some patients can cause you to crack open your dictionary to look for a word that is unpleasant enough to describe them. Not every patient will be the right fit for your personality, yet may find a kindred spirit in another member of your team. It’s just a trait of human nature.

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Are you set up to win in sales?


I have had the luxury of meeting with hundreds of agency providers around the country and been blessed to discover how they have focused their referral outreach efforts. Some have blown me away with 21 point sales initiatives, while others may focus on hiring and developing talent. Still other agencies have absolutely no reps or plans to grow their business. Each market requires a different approach and what I have found to be true of each of these providers that are experiencing success, is that they have some form of interaction with their referral sources and community.

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Improving Outcomes for Post-Acute Patients after Hospital Discharge


Readmission to hospitals within 30 days post-discharge is common among elderly patients who are discharged to a post-acute setting. Although sometimes unavoidable, are there measures that can be taken to prevent unnecessary readmissions? 

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